Crowsfly is a technology-enabled fleet management platform that helps trucking businesses simplify dispatch, optimize routes, track trucks, and manage their entire fleet from one place.

Who is Crowsfly built for?

Crowsfly is built for owner-operators, dispatchers, and trucking companies of different sizes that want more visibility and control over their trucks, drivers, and trips.

What can I manage with Crowsfly?

You can manage trucks, trailers, drivers, and trips, track live locations, review routes, and monitor fleet performance from a centralized platform.

Can I track my trucks and drivers in real time?

Yes. Crowsfly provides real-time visibility into truck and driver locations while they are on active trips.

Can I create and assign trips to drivers?

Yes. Crowsfly allows users to create trips, add multiple stops, and assign trips to drivers through its web portal or mobile application.

Does Crowsfly support route optimization?

Yes. Crowsfly helps users plan smarter routes to improve fleet utilization, reduce delays, and keep deliveries on schedule.

LAST UPDATED September 9, 2026

Privacy Policy

Privacy Policy for CrowsFly Effective Date:** August 22, 2026 **Last Updated:** August 22, 2026 **Application Name:** CrowsFly (com.jeff.truckingApp) **Provider / Service:** CrowsFly Apps **Contact Email:** `support@crowsflyapps.com` --- ### 1. Introduction Welcome to **CrowsFly** ("we", "our", or "us"). We provide a comprehensive fleet and logistics management mobile application designed for commercial drivers, owner-operators, carriers, and fleet managers (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and operational data when you use the **CrowsFly** mobile application (the "App") and associated backend services. By installing, registering for, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the App. --- ### 2. Information We Collect We collect information that you provide directly to us, information collected automatically during your use of the App, and information generated during trucking and dispatch operations: #### A. Personal & Account Information * **Identity Details:** First name, last name, profile photograph. * **Contact Information:** Phone number, country code, email address. * **Authentication Data:** One-Time Password (OTP) verification records, secure cryptographic tokens (JWT). * **Affiliation:** Company or fleet carrier association and role (e.g., driver, owner-operator). #### B. Location Data (Foreground and Background) * **Precise GPS Location:** Real-time latitude, longitude, heading, altitude, and speed. * **Trip & Route Information:** Route polylines, departure points, waypoints, pickup locations, drop-off locations, and stop completion timestamps. * **Continuous Background Tracking:** As a core requirement of the dispatch, turn-by-turn navigation, and fleet safety platform, **the App collects precise location data in the background even when the App is closed or not in active use**, specifically while you are clocked in or executing an active trip. #### C. Camera, Photos & Document Files * **Driver Documentation:** Commercial Driver’s License (CDL), medical certificates, driver qualification records. * **Vehicle & Trailer Documents:** Registration certificates (RC), insurance policies, annual inspection reports. * **Inspection & Maintenance Media:** Photos of vehicle condition, tire wear, odometer readings, and maintenance receipts taken during pre-trip/post-trip inspections or breakdown reports. #### D. Vehicle & Operational Data * **Equipment Details:** Truck and trailer make, model, year, license plate, VIN, dimensions (deck length, width, max load height), fuel type, and capacity. * **Maintenance & Inspection Logs:** Odometer readings, tire pressure and tread depth records, brake/engine/electrical diagnostic logs, and service history. * **Timesheets & Duty Status:** Clock-in/clock-out timestamps, active driving hours, rest/break intervals, and pause-trip logs. #### E. Communications & In-App Messaging * Messages, timestamps, and attachments exchanged in real time with fleet dispatchers, company administrators, and customer support. #### F. Payments & Subscription Information * Subscription plan tier, billing cycle status, and transaction history. *(Note: Payment card processing is handled securely by third-party payment gateways such as Google Play Billing, Apple In-App Purchase, or Stripe; we do not store full payment card numbers on our servers).* #### G. Device & Technical Data * Device model, operating system version, unique device identifiers, network state, IP address, and crash reports. --- ### 3. Disclosure on Background Location Tracking & Compliance > **Mandatory Compliance Disclosure for Google Play & Apple App Store Review:** > **Collection and Use of Location Data:** > * **How we access and collect location:** The App collects precise GPS location coordinates from your device to enable core dispatch and navigation features. This data is collected via device location services only when you have explicitly granted location permissions and are actively clocked in or executing a trip. > * **How we use location data:** Location data is used strictly for real-time fleet management, turn-by-turn commercial routing, automated geofencing, and delivery status updates shared with your authorized carrier. It is never sold or used for third-party advertising. > > #### Why We Require Background Location: 1. **Real-Time Fleet Dispatch & ETA:** To allow dispatchers and carrier partners to monitor live shipment transit, accurately estimate delivery arrival times, and optimize routing. 2. **Turn-by-Turn Navigation:** To deliver uninterrupted navigation, speed limit guidance, and lane assistance along designated commercial truck routes. 3. **Automated Geofencing & Waypoints:** To automatically log arrival and departure times at pickup facilities, rest stops, and consignee drop-off docks without requiring manual driver interaction while operating the vehicle. 4. **Shift & Timesheet Verification:** To substantiate driving hours, mileage, and pause reasons (e.g., mandatory rest, fueling, maintenance). #### When Location Tracking Occurs: * Background location tracking is active **only during an active duty shift or trip**. * Drivers can stop location tracking at any time by clocking out, completing or ending the active trip, or modifying location permissions in their device’s system settings. --- ### 4. How We Use Your Information We use the collected information for the following purposes: * **Core Functionality:** Providing turn-by-turn navigation, load management, trailer assignment, and route dispatching. * **Safety & Regulatory Compliance:** Recording vehicle inspections, maintenance logs, and duty hours. * **Communication:** Facilitating real-time messaging between drivers and carrier dispatchers via WebSockets. * **Account Management & Authentication:** Verifying driver identity via phone OTP and securing API communication with encrypted tokens. * **Billing & Invoicing:** Processing subscription plans and maintaining transaction histories. * **Service Improvement & Support:** Diagnosing app crashes, optimizing server performance, and resolving technical support inquiries. --- ### 5. Data Sharing and Disclosure We respect your privacy and do **not** sell, rent, or trade your personal information to third parties for advertising purposes. We share data only under the following circumstances: 1. **With Your Associated Carrier / Fleet Company:** Your active location, trip history, vehicle inspections, documents, and timesheets are shared with the carrier or fleet manager linked to your driver profile. 2. **With Trusted Third-Party Service Providers:** * **Google Maps Platform & Google Navigation SDK:** For mapping, routing, navigation, and geocoding services. * **Cloud Storage & Hosting Providers (e.g., AWS S3):** For encrypted storage of uploaded documents and inspection photos. * **Real-Time Communication Providers:** For low-latency message and event synchronization (WebSockets). * **Payment Gateways & App Stores:** Google Play In-App Billing, Apple StoreKit, and Stripe for managing subscriptions and verifying transactions. 3. **Legal & Regulatory Obligations:** When required by law, subpoena, or government authority, or to investigate fraudulent or unlawful activities. 4. **Business Transfers:** In connection with a merger, acquisition, restructuring, or asset sale. --- ### 6. Data Security and Secure Handling Practices > **User Data Handling and Security Practices:** > * **Data Transmission:** All personal and sensitive user data (including location, credentials, identity details, and documents) is transmitted securely over the internet using robust encryption standards (HTTPS/TLS 1.3 and WSS). > * **Data Storage & Encryption:** Sensitive data tokens and personal identifiers are stored securely using hardware-backed platform security (such as Android Keystore / EncryptedSharedPreferences and iOS Keychain via `flutter_secure_storage`). > * **Access Control:** Access to driver documents and fleet records is strictly restricted to authorized drivers, associated carriers, and administrators. > > --- ### 7. Data Retention & Account Deletion #### A. Data Retention We retain your personal, vehicle, and operational data for as long as your account remains active or as necessary to fulfill business operations, maintain safety audit trails, and comply with applicable transportation and tax regulations. #### B. Right to Delete Your Account Drivers have the right to delete their account and associated data at any time directly within the App: 1. Open the **CrowsFly** App. 2. Navigate to **Profile / Driver Settings**. 3. Tap **Delete Account** and confirm the deletion request. Alternatively, you may submit an account and data deletion request by emailing **`support@crowsflyapps.com`** with your registered phone number. Upon verification, your profile and personal identifiers will be permanently deleted or anonymized from our active databases, subject to legal and regulatory retention obligations. --- ### 8. Your Rights and Choices Depending on your jurisdiction (such as GDPR in Europe or CCPA/CPRA in California), you may have the following rights: * **Access & Portability:** Request a copy of the personal information we hold about you. * **Correction / Rectification:** Update or correct inaccuracies in your profile, vehicle, or document details directly via the App or through your carrier. * **Location Permissions:** You may adjust or revoke location permissions (Foreground / Background) at any time through your device operating system settings. *(Note: Disabling location access will disable real-time navigation and automated trip tracking functionality).* * **Camera & Photo Access:** You can modify or revoke camera and photo library access in your device settings without affecting basic trip viewing features. --- ### 9. Children's Privacy Our Service is strictly intended for licensed commercial drivers and business professionals. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will promptly delete such data. --- ### 10. Changes to This Privacy Policy We may update our Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. When updates occur: * We will update the **Last Updated** date at the top of this document. * We may notify you via an in-app notice, push notification, or email before significant changes take effect. Continued use of the App following the posting of an updated Privacy Policy constitutes acceptance of the revised terms. --- ### 11. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: * **Company:** CrowsFly * **Email:** `support@crowsflyapps.com` * **Website:** `[https://crowsflyapps.com](https://crowsflyapps.com)` * **API Portal:** `[https://api.crowsflyapps.com](https://api.crowsflyapps.com).